Shipping policy

7.1. The Products will be delivered to the address indicated by the Customer in the order proposal. At the time of delivery, the signature of the Customer (or his delegate) is required. No deliveries are made to post office boxes.

7.2. For each order, the Seller will issue a specific purchase receipt which will be sent to the Customer by e-mail or by post in compliance with current legislation. The purchase receipt is issued based on the information provided by the Customer at the time of the order. Changes to the purchase receipt are not permitted after its issue. The invoice must be requested before the purchase is concluded. After the closing of the order, no invoices can be requested.

7.3. Delivery costs are charged to the customer and are shown separately in the order form.

7.4. The purchased products will be delivered by the courier selected by the Seller (hereinafter "Courier") on working days (therefore excluding Saturdays, Sundays and local or national holidays).

7.5. The Customer (or his delegate) is required to check, upon delivery of the Products by the Courier:

• (I) that the number of packages delivered corresponds to that indicated in the delivery note; And
• (II) that the packaging and its seals are intact, not damaged, not wet or altered in any way.

Any damage to the packaging and/or the Product or the mismatch in the number of packages or information must be immediately reported in writing on the Courier's delivery note. Once the Courier's document has been signed without the Customer having raised any objections, the Customer will not be able to make any objection about the external characteristics of the delivered package.

8. TIMES AND SHIPPING COSTS

8.1 The shipment of the products is carried out by the courier selected by the Seller, for which a shipment tracking service is active. The Seller will not be responsible for any malfunctions in the delivery service by the courier. In case of deliveries made at receptions (with signature for collection by the receptionist), the Seller will not be held responsible for subsequent non-deliveries of the package to the final recipient. If a destination country does not appear among those listed, it means that there is currently no delivery of products in that country. However, since the Seller is considering extending the list of countries to which to ship, we recommend that you contact us if you wish to make an order.

8.2 SHIPPING COSTS

The amount of the shipment is calculated at checkout based on the type of product and the country of destination of the order.

8.3 SHIPPING TIMES

The shipping of the products takes place within 5 working days from the date of receipt of the order if the latter is made by 11 am on a working day. Any delivery delays may be caused by the temporary unavailability of the products, by malfunctions in the service by the courier, by causes of force majeure or in case of holidays. The delay in shipping may be caused by the inability to withdraw the authorized payment amount. In case of non-receipt of the goods within 10 working days (excluding Saturdays and Sundays), please contact customer service at info@argentariostore.com.

The delivery times indicated by the Seller must be considered as purely indicative and a delay does not entitle the Customer to refuse the delivery itself and to request compensation.

9.1. Argentario Golf & Wellness Resort will send the customer an e-mail confirming the shipment after the products have been shipped.

10. PACKAGING  

10.1. The Products purchased on the Website are delivered using the normal packaging used by the seller.